Refund policy

Return & Refund Policy

At BloomBay, we believe shopping for your space should be worry-free. If something isn't right, we'll do everything we can to make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve your claim quickly, please include:

Your order number
A brief description of the issue
Clear photos (or a short video if requested)

Once your claim is verified, we'll provide one of the following at no additional cost:

A replacement product
A full refund
Another suitable resolution, depending on the situation

Lost Packages

If your package is confirmed lost in transit, we'll gladly send a replacement or issue a refund.

If tracking shows your package is still moving or delayed, we'll continue monitoring the shipment before determining the next steps.

Missing Parts

If your order arrives missing an essential component, please contact us within 30 days of delivery with photos of the package and its contents.

We'll arrange a replacement part, replacement item, or refund as appropriate.

Returns for Change of Mind

Return eligibility for change-of-mind purchases varies by product and fulfillment method.

U.S.-fulfilled products that are designated as eligible for returns may be returned within 30 days of delivery. Items must be returned in their original condition and include all original components and packaging when applicable.

Some BloomBay products are fulfilled through partners that do not support change-of-mind or buyer's-remorse returns. These products are not eligible for return unless they arrive damaged, defective, incomplete, or incorrect.

Return eligibility will be indicated on the applicable product page.

Please contact BloomBay before returning any product. Do not send a product back to the address shown on the original shipping package unless instructed to do so. We will provide the appropriate return instructions and, when applicable, a return shipping label.

Order Changes & Cancellations

Orders may be cancelled or modified before they enter processing.

Once an order has entered processing or shipped, cancellation availability may depend on the product and fulfillment status. Please contact us as soon as possible if you need to cancel or modify an order.

If an order cannot be cancelled because fulfillment has already begun, any available return options will apply after delivery.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and the order has already entered processing or shipped, additional shipping charges may apply before the order can be resent.

Refund Processing

Approved refunds are issued back to the original payment method.

For returned products, refunds are processed after the return has been received and approved by the applicable fulfillment partner.

Depending on your payment provider, refunds typically appear within 5–10 business days after processing.

Original shipping charges, when applicable, are generally non-refundable unless the return results from a damaged, defective, incomplete, or incorrect order.